booking conditions for all attendees
PURCHASE OF TICKETS (Advance ticket sales and tickets purchased on the gate)
1. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Organiser, provided that even if such consent is obtained, use of Organiser trademarks and other intellectual property is subject to Organiser's consent.
2. It is your responsibility to check your tickets; mistakes cannot always be rectified.
3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
4. The right to admission to the event is reserved by the Organiser and venue owner, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or ejected due to being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances or not abiding by the event conditions (see below)
5. We will not be responsible for any tickets / wrist bands that are lost or stolen.
6. Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
7. The venue and Organiser accept no responsibility for any personal property.
8. Ticket holders consent to filming, photography and sound recording as members of the audience.
9. Refund Policy: Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.
In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
10. If tickets that are despatched are returned to us as "addressee unknown", we reserve the right to cancel the order.
11. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
12. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
We will not share your personal information unless required by law. If you have registered your interest with Bristol Volksfest LTD or any of our associated companies, and thereby given your consent, you may be contacted with show updates. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE LET US KNOW. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Bristol Volksfest LTD are subject to the exclusive jurisdiction of the English Courts.
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What Are Booking Fees?
Booking fees are typically charged by ticket agents and ticketing platform providers. Booking fees cover the costs of providing the ticketing service, including: staffing, payment gateway, security, research and development as well as office overheads.
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Refund Policy
Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.
In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
No rollovers will be issued for BVF 2025 - If you think you have a case for a refund please contact us this will be dealt with on a case by case basis and we reserve the right to refuse a refund at our discretion.
Prohibited Items:
It is a condition of booking that you give consent to being searched by our security staff if requested.
No glass bottles.
No illegal substances or weapons. If you are found with any of these items in your possession our security team will confiscate all illegal items, the police will be notified and you will be evicted from site.
You may be searched at the entrance for any items that may be used in an illegal or offensive manner – which will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may also be searched and face eviction.
Only food and alcohol for personal consumption - nothing to be sold on to others
No portable laser equipment or pens.
No sound systems, generators, sky lanterns or kites, fireworks or wax flares - Persons using fireworks will be evicted from site and materials confiscated.
No Drones - flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law.
No Nitrous Oxide (laughing gas) or psycho active substances. As a contraband good, under the Psychoactive Substances Act 2016 this substance is banned at Bristol Volksfest.
No motorised scooters, mini bikes or quads allowed.
No unauthorised open fires are permitted anywhere on site.
Dogs are welcome - but MUST be kept on a lead at all times around the show site, under the supervision of an adult. Please clean up after them.
Terms and Conditions of booking for all attendees
We encourage everyone to enjoy themselves but please be aware of your fellow V-dub campers! Our friendly security staff will ensure you know if this important ruling is overstepped. This is a family friendly show, but we still need some guidelines, please observe the following...
All under 18's:
Must be accompanied and supervised by a parent or registered guardian. Unaccompanied persons under 18 will not be permitted entry.Teenagers:
Teenagers (aged 13 – 17) must be accompanied by a parent or registered guardian of 25 years and over. One ticket holding parent/guardian can accompany two persons under the age of 18. Anyone who falls into that teenage bracket, who is found to have not been accompanied by someone over the age of 25 will be refused entry or ejected from the festival without a refund. Challenge 25 at the point of entry for all adult ticket holders.Alcohol:
Under 18’s will not be served alcohol. ‘Challenge 25’ is applied, we strongly recommend you bring ID in case you are lucky enough to be mistaken for someone under 25yrs old.
If you look under 25 you will be requested to provide ID at the point of entry and at the bars and Bunker Venue.Persons over 18 years are permitted to bring their own alcohol but must be for personal consumption only.
Ticket holders may be subject to being searched on entry, before and during the event for any items that may be used in an illegal or offensive manner. If found, these items will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may also be searched. If you are found with any prohibited items, you and your party will face eviction. Entry to the event is acceptance of these terms.
Persons who have gained access to the site without a valid ticket or permission or have gained access by fraudulent means, may be searched and will be evicted.
Anti-social behaviour will not be tolerated, and persons deemed to be carrying out illegal and/or offensive activities will be ejected from the event without refund.
Venues:
Main Bar: 11:00 – 01:00 Friday and Saturday. All day Sunday. Child Friendly.
Korner Park: 11:00 – 00:00 Friday and Saturday. All day Sunday. Child Friendly.
Circus Big Top: 10:00 – 20:00 Friday and Saturday. All day Sunday. Child Friendly.
The Road House: 11:00 – 01:00 Friday and Saturday. All day Sunday. Child Friendly.
Bunker: 11:00 – 03:00 Friday and Saturday. All day Sunday.
- No entry to unaccompanied U18’s throughout the event.
- No entry to all U18’s after 21:00
- No re-entry to the venue after 01:00Camping at Bristol Volksfest:
Camping Pitch Pass / Vehicle Passes:
Each Camping Pitch must have a Camping Pitch Pass to enter the site. One Camping Pitch Pass is for Campervans, cars and all types of VW Vehicles including VW Motorhomes.
1 Camping Pitch Pass = 1 Vehicle Pass.There is an additional fee for Caravans, non VW Motorhomes, Trailer Tents. If you are bringing one of these please make sure you book it in advance to avoid additional charges on the gate.
Caravans / Motorhomes / Trailer Tents:
There is a new dedicated area for this type of camping. Easy access to roadways, entrance and exit (very handy if the ground is wet) and close to Elsan Points. Attendees with caravans, motorhomes, trailer tents will not be able to take them into General Camping or Family Camping, they must be camped in the dedicated area.Additional Vehicles:
If you or your family/group plan to bring an additional vehicle, we recommend that you book an Extra Car Pass and park it in the general car park. This helps us to save unnecessary use of space in the campsites and will also save you money.Weekend Camping Tickets:
In addition to a Camping Pitch Pass you will need to book a weekend camping ticket for each person attending. Camping is included in the weekend ticket price. Child tickets can only be purchased with an adult ticket.Camping Entry Times:
Friday:
10:00 - 22:00 No entry or re-entry after 22:00.
Saturday:
10:00 - 20:00 No entry or re-entry after 20:00
Sunday: No Camping Sunday Night.
10:00 - 16:00 No entry or re-entry after 17:00Day Visitors:
Day tickets do not include camping. There is no charge for parking.Day Visitor Entry Times:
Friday:
13:00 - 21:00 No entry or re-entry after 21:00 (9.00pm).
Saturday:
09:30 - 20:00 No entry after 20:00 or re-entry after 21:00.
Sunday:
09:30 - 16:00 No entry after 16:00 and no re-entry after 17:00ABSOLUTELY NO Drugs/illegal substances or weapons. This is a drug free event, if you are found with any of these items in your possession our security team will confiscate all illegal items, the police will be notified and you will be evicted from site.
No "Legal Highs", psycho active substances or Nitrous Oxide (laughing gas). As a contraband good, under the Psychoactive Substances Act 2016 this substance is banned at Bristol Volksfest.
If you are found with any of these items in your possession our security team will confiscate all illegal items, the police will be notified, and you will be evicted from site.NO GLASS ON SITE. Bag searches will take place on entry to the main arena. Bottles will be confiscated. You can either decant into a cup or leave with security and collect when exiting.
This is a public site and normal drinking and driving laws apply. Anyone found drinking and driving by the security team will, of necessity, be reported to the police.
Bristol Volksfest will not be responsible for any loss or damage to personal belongings.
No independent SOUND SYSTEMS or GENERATORS are permitted in any area including the campsite. We expect a quiet night’s sleep from midnight in general camping areas. Any noise deemed anti-social at any time of day or night is unacceptable.
No unauthorised open fires are permitted anywhere on site.
BBQ’s and small fire baskets are allowed but must be raised off the ground and extinguished after use. Please dispose of them properly. Do not leave used disposable BBQs or coals in hedgerow as the coals are poisonous to animals and can, and do, kill.
Fireworks, smoke canisters, flares, Chinese fire lanterns and other similar articles are not permitted. Persons using fireworks will be evicted from site and materials confiscated.
No motorised scooters, mini bikes or quads allowed. Cycles are fine but must be used with consideration.
No Drones - flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law.
No portable laser equipment or pens.
The maximum speed limit on site is 5mph (this will be strictly administered). Absolutely no vehicle movement between 10pm and 7am. (except official/emergency vehicles). No unnecessary use of vehicles (no cruising). Vehicles should only be moved if you are leaving the site.
No traders of any type to sell on site without permission of the organisers.
All vehicles are parked at owners own risk.
Dogs are welcome but must be kept on a lead in all public areas and please clear up after them. Dogs must always be under the supervision of an ADULT
Ticket holders consent to inclusion in official photographic, visual and audio promotion / recording of the show.
We reserve the right to add, withdraw or substitute attractions, entertainment and artists, and to vary the advertised programme and timings without being liable to pay compensation.
Final rules to be agreed in conjunction with Licensing committee, police and event organisers.
If you feel in any way you cannot abide by our friendly and common-sense rules, PLEASE DO NOT COME.
The campsite will be open from Friday 6th June at 10.00 until Sunday 8th June at 17.00.
Recycling – we have a recycling depot to recycle your aluminium cans, plastic bottles and glass. Please do what you can and help us and use it.
Please use the bins and bin bags provided. It is expected that attendees will be responsible for cleaning their own campsite area, and if approached by Waste Management Stewards, will comply with their request to clear up any rubbish. Please respect the farm and it’s grounds.
For your safety, we have security crew on duty overnight – they will also ensure the above guidelines are followed and have the right to remove anyone who does not cooperate. No refund will be given. Admittance to Bristol Volksfest is acceptance of the above rules. Thanks.
Disabled Access:
It’s really important to us that everybody enjoys Bristol Volksfest and we do as much as we can to assist our disabled visitors. It’s important to consider that the current venue is on a green field farm site. Although the ground is very flat and solid, there are no hard standing areas or concrete pathways around the main show area. The event is situated in open grass fields with a few lumps and bumps with some uneven surfaces that could make it tricky to get about.
Disabled Parking
There is a disabled parking area at the front of the main car park. Please follow signs for ‘Day Visitors’ when approaching the site. This is the closest place to park to the main show site but please note that this is still situated about 300-400 metres from the show entrance. To park in the disabled parking area, visitors must present a legitimate disabled parking permit in the window of their vehicle. Spaces cannot be pre booked and are allocated on a first come first served basis.
Disabled toilets
There are disabled toilets situated around the show site and in the disabled camping area. These facilities are for the use of disabled visitors only. If you can’t locate them, please ask one of our friendly staff and they will be able to direct you straight to one.
Assistance dogs are welcome
All Assistance dogs are welcome at Bristol Volksfest.
Disabled Camping
We have some reserved disabled camping pitches at BVF. If you would like a disabled camping pitch you must book this with us in advance. Please contact sales@bristolvolksfest.co.uk
Access for Carers:
All disabled customers visiting Bristol Volksfest are entitled to bring one carer, these tickets are discounted by 50%. This is something that needs to be organised prior to the event, as all carers require a ticket to access the event.
To book a carer ticket please purchase your ticket to the event first and then send proof of disability to sales@bristolvolksfest.co.uk
When requesting a carer ticket please make sure you include your Full Name, the email address you used to book your tickets with and the booking reference number.
*Customers requesting a concession carers ticket are required to provide an original copy of any of the following:
Confirmation of the Middle or Higher rate of disability living allowance
Confirmation of the middle or higher rate of mobility allowance
Confirmation of the middle or higher rate of attendance allowance
Confirmation of the middle or higher rate of severe disablement allowance
Confirmation that you are in receipt of the standard or advance rate of Personal independence payment (PIP)
Certification of being registered blind or partially sighted
A personal letter of support from your hospital specialist (dated within the last two months)
The Organisers reserve the right to check a person's eligibility under the Disability Discrimination Act (DDA).
Should you have any enquiries regarding the access and facilities at the event, please feel free to email us – sales@bristolvolksfest.co.uk
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